As this report shows, however, I&D is a powerful enabler of business performance. In this challenging context, the task of fostering inclusion and diversity (I&D) could easily take a back seat-and the painstaking progress made by many firms in recent years could be reversed. Not only must they protect the health of their employees and customers, they must also navigate far-reaching disruption to their operations, plan for recovery, and prepare to reimagine their business models for the next normal. For business executives the world over, the COVID-19 pandemic is proving to be one of the greatest leadership tests of their careers.
